Support

Email [email protected] with any question about the app, your subscription, or your data. It reaches us directly. If you’re writing about a problem, telling us your device model and iOS version helps us find it faster.

You can also use Send feedback in the app, under Profile.

Using Already

How Already works

You upload a selfie. Already uses AI to generate a photorealistic image of you living the life you’re working toward, and then builds a short daily visualization practice around that image. A new image arrives each day, along with a guided session you can do in about five minutes.

Your daily image hasn’t arrived

Daily images are generated for you each day and announced by a notification. If one hasn’t appeared:

Check that notifications are allowed for Already in your device’s Settings, and that Daily reminder is on under Profile.
Check the delivery time under Profile → Daily time.
Open the app — this refreshes the day’s image if it’s ready.

If a day is still missing after that, email us and we’ll look at it from our side.

The widget isn’t updating

The home-screen widget refreshes in the background, which iOS schedules at its own discretion. Opening the app updates it immediately. If the widget stays blank, remove it and add it again from Profile → Add the widget.

Changing your photo, your scene, or your practice

Everything is under Profile: change your reference photo, add a full-body photo, edit your scene or start a new one, and set your session length, narration voice, practice sound, and daily time.

Subscriptions and billing

Managing or cancelling

Subscriptions are billed through your Apple ID, not by us directly. Open Profile → Manage subscription to see your plan and make changes, or manage it in the App Store app under your account’s Subscriptions. Cancelling stops the next renewal; your access continues until the end of the period you’ve already paid for.

Restoring a purchase

If you’ve reinstalled the app or moved to a new device, use Profile → Restore purchases, signed in with the same Apple ID you subscribed with.

Refunds

Purchases are processed by Apple, so refunds are handled by Apple rather than by us. Request one at reportaproblem.apple.com. If something went wrong on our side, tell us as well — it helps us fix it.

Your photos and your data

What happens to your photos

Your reference photo and generated images are stored securely so the app can create new images for you each day. They are never used to train AI models and never used to build a face-recognition database. The Privacy Policy explains this in full.

Deleting your data

Use Profile → Delete my data. This removes your uploaded photo, your generated images, and the answers you gave during onboarding. Deleting your data does not cancel your subscription — cancel that separately through Apple, as above. You can also email [email protected] to request deletion.

Age requirement

Already is intended only for adults aged 18 or older, because the app processes facial images.

Contact

Nimble Walrus LLC
Georgia, United States
[email protected]

See also the Privacy Policy and Terms of Service.